All bookings made are subject to our booking and cancellation policy.

Booking Conditions and Cancellation Policy: Bookings are a two way agreement between Guest and The Lavender and Berry Farm. We commit to reserving a chalet for the Guest at the exclusion of all other enquiries and booking requests, and the Guest agrees to the conditions outlined below. When an accommodation booking is made (meaning the booking has been paid for in full, or credit card details and contact information have been provided), the policy outlined below has been accepted by the Guest.

Cancellation Policy: All bookings cancelled or altered incur a $25.00 administration fee. Bookings cancelled within 7 days of the date of stay will incur a full charge. Bookings are transferable to friends or family in the event that a Guest cannot make their commitment to their booking. The Lavender and Berry Farm will make every effort to refill cancelled bookings and if the cancelled booking is filled, only the $25 cancellation fee applies. If a Guest misses their reservation, and for any reason fails to arrive for their scheduled reserved start date, the booking will automatically be charged in full.

Deposits: A deposit equivalent to one night’s accommodation is due only for the peak season of Christmas and Easter. This deposit is non-refundable.

Credit Card Details: Credit card details must be provided to make a booking and this is provided as security on the booking. The card will not be charged unless the Guest wishes to pay in advance, if the Guest cancels within 7 days of the start date a $25 cancellation fee will be charged. You are not required to pay for your accommodation via credit card and can use cash or EFTPOS at the time of check-in.

Bookings without Credit Cards: If you don’t have a credit card you can make a reservation by providing full payment via direct transfer at the time of booking and then paying a cash deposit of $200 at the time of check-in.

Bookings with Cheques and Money Orders: are accepted. Funds must be cleared 14 days ahead of start date and a $200 cash deposit must be provide at the time of check-in.

Payment: Full payment is due at the time of check-in. Payments can be made using Visa card, Mastercard, EFTPOS or Cash. Other methods of Payment will not be accepted at check-in.